Job Description: Job Summary:
The Sales Associate provides knowledge of merchandise to customers, explaining complex features and differences between merchandise and providing purchasing advice. You are responsible for making sales, marketing products, and maintaining the organization and cleanliness of the store. This role plays a crucial part in growing the brand through various tasks to enhance the overall client experience and foster customer loyalty. You will play a crucial role in ensuring all our clients are comfortable and well-served and their needs are met in-store and online.
Duties and Responsibilities:
1. Assist clients in finding items that best suit their needs while providing recommendations and guidance
as needed.
2. Ensure all clients are served promptly and courteously, both in-store and online, and that any issues or
concerns are addressed promptly.
3. Manage inventory and stock levels in the store, ensuring shelves are adequately stocked and items are
displayed attractively.
4. Organize the store layout to enhance the shopping experience for clients, including arranging displays
and signage.
5. Professionally and efficiently handle any problems or complaints that arise from clients, such as issues
related to the condition or functionality of the items.
6. Manage and maintain the company's social media platforms, engaging with clients and promptly
responding to inquiries or comments.
7. Collaborate with other team members to identify opportunities to improve the client experience and
implement solutions.
8. Possess good product knowledge to be able to address client’s inquiries effectively.
9. Report on sales as instructed.
10. Any other responsibilities as instructed by the Operations Manager
Qualifications:
✦ Bachelor's Degree in a related field from a recognized university.
✦ Previous experience in a customer service or retail role is preferred.
✦ Excellent communication and interpersonal skills.
✦ Strong problem-solving abilities and the ability to handle difficult situations tactfully and diplomatically.
✦ Proficiency in using social media platforms for business purposes.
✦ Proficiency in using standard office equipment such as computers, printers, telephones etc.
✦ Passion for merchandise and a willingness to learn about our products and services.
✦ Ability to handle the job's physical demands, including light lifting and climbing stairs/ladders.
