Job Description: The Cashier is responsible for processing customer transactions accurately, managing cash and digital payments, maintaining up-to-date records, and ensuring exceptional customer service. The role supports daily store operations through timely receipting, reconciliation, stock arrangement, packing customer orders, and providing correct product information. The Cashier acts as a link between the customer, finance team, and store operations, ensuring smooth workflow, safeguarding company revenue, and enhancing customer satisfaction.
KEY RESPONSIBILITIES
1. Sales Processing, Payment Management & Revenue Handling
● Accurately process all customer purchases through Paybill, cheque, and cash, ensuring timely receipt and full compliance with payment procedures.
● Confirm client orders, issue receipts for every transaction and maintain accurate documentation of all sales.
● Manage daily cash and M-Pesa collections, ensure all sales are posted before reporting, and coordinate with the Accountant on till opening, closing, and float access.
● Perform end-of-day till balancing and reconciliation, ensure daily cash sales are banked before 11:00am, and prevent any carry-forward debts on the daily report.
● Ensure all overpayments are correctly allocated to client accounts, and promptly report any variances, discrepancies, or suspicious transactions.
● Support revenue growth by promoting products through effective upselling and cross-selling.
2. Customer Service & Relationship Management
● Attend to customers promptly, professionally, and courteously at all times.
● Provide product information, respond to WhatsApp and phone inquiries, and assist customers with price checks.
● Maintain positive customer relationships through excellent service, follow-up, and problem-solving.
● Handle minor customer complaints and escalate unresolved issues to management.
● Promote a positive brand image by ensuring respectful, friendly, and helpful interaction.
3. POS Operations & Record Accuracy
● Accurately post all purchased items on the POS system, ensuring correct prices and quantities.
● Update system entries as required and report any POS malfunctions to the supervisor.
● Maintain updated sales records, returns, adjustments, damages, and voided transactions.
● Ensure that system stock aligns with physical stock and report variances immediately.
4. Stock Handling, Receiving & Verification
● Support stock receiving by verifying quantities against delivery notes.
● Pack, label, and arrange stock for display and customer orders.
● Check stock levels and send timely replenishment requests.
● Support daily/weekly/monthly stock takes under the Procurement Officer’s supervision.
● Report low-stock items, damages, breakages, shortages, losses, and discrepancies.
● Ensure that damages or shortages are charged to responsible departments as per policy.
● Ensure shelves always remain full, clean, and properly labelled.
● Apply FIFO (First In, First Out) in shelf arrangement and rotation.
5. Packing, Order Handling & Delivery Coordination
● Pack purchased goods neatly, safely, and professionally.
● Ensure fragile items are handled with proper protection.
● Prepare customer orders for dispatch or collection.
● Countercheck receipts against packed items to avoid errors or mix-ups.
6. Compliance, Documentation & Reporting
● Maintain accurate transaction records, receipts, stock movement logs, and daily summaries.
● Submit daily reconciliations to the finance department without delay.
● Support internal and external audits by providing complete documentation.
● Adhere to all financial, stock, and operational policies and ethical standards.
● Maintain customer and company confidentiality.
7. Store Cleanliness & Operational Support
● Maintain a clean, organized cashier counter and surrounding work area.
● Ensure packing materials, registers, and tools are well arranged.
● Support general store cleanliness and safety standards.
● Open the shop on time and follow all attendance and punctuality policies.
● Collaborate with storekeepers, sales team, finance team, and other staff to ensure smooth operations.
QUALIFICATIONS
● Certificate or Diploma in Business, Accounting, Customer Service, or related field (added advantage).
● 1–2 years of experience in cashiering, sales, or customer service.
● Proficiency in POS systems, M-Pesa, Paybill platforms, and basic computer applications.
● Strong numeracy skills and high attention to detail.
● Excellent communication, interpersonal, and customer service skills.
● Ability to multitask and work under pressure in a fast-paced environment.
● High level of integrity, honesty, reliability, and accountability.
● Good understanding of stock handling, inventory processes and documentation.
● Ability to work with minimal supervision.
Location - Rongai
Salary - Kes 25000 gross
Working hours - Between 10am - 8:30pm(shift based)
