Job Description: Title: Sales Associate
Company: Our client
Location: Nairobi, Kenya
Position Type: Full-time
Reports To: Operations Manager
Company Overview:
Our client is an EX-US Goods supplier of pre-owned items in Kenya, founded with a passionate commitment to providing the Kenyan market with unique antiques at affordable prices. Our mission is deeply rooted in promoting and exposing Kenyans to what the global market has to offer.
Job Summary:
The Sales Associate provides knowledge of merchandise to customers, explaining complex features and differences between merchandise and providing purchasing advice. You are responsible for making sales, marketing products, and maintaining the organization and cleanliness of the store. This role plays a crucial part in growing the brand through various tasks to enhance the overall client experience and foster customer loyalty. You will play a crucial role in ensuring all our clients are comfortable and well-served and their needs are met in-store and online.
Duties and Responsibilities:
1. Assist clients in finding items that best suit their needs while providing recommendations and guidance as needed.
2. Ensure all clients are served promptly and courteously, both in-store and online, and that any issues or concerns are addressed promptly.
3. Manage inventory and stock levels in the store, ensuring shelves are adequately stocked and items are displayed attractively.
4. Organize the store layout to enhance the shopping experience for clients, including arranging displays and signage.
5. Professionally and efficiently handle any problems or complaints that arise from clients, such as issues related to the condition or functionality of the items.
6. Manage and maintain the company's social media platforms, engaging with clients and promptly responding to inquiries or comments.
7. Collaborate with other team members to identify opportunities to improve the client experience and implement solutions.
8. Possess good product knowledge to be able to address client’s inquiries effectively.
9. Report on sales as instructed.
10. Any other responsibilities as instructed by the Operations Manager
Qualifications:
• Education: Diploma or Degree in Business, Retail Management, or a related field.
• At least 2–3 years of experience in retail sales, ideally dealing with antiques, second-hand goods or speciality items.
• Prior experience with POS systems / cash handling.
• Strong customer service skills: friendliness, listening to customer needs, guiding them through selections, helping with decisions.
• Ability to identify value in items, knowledge (or willingness to learn) about antique/vintage items, global trends, cultural artefacts.
• Curiosity & willingness to learn: about antiques, global design trends, materials, restoration, etc.
• Adaptability & flexibility: able to work weekends, holidays, possibly variable hours.
